Browse answers to frequently asked questions.
An SMM panel is an online system that lets you order and track social media followers, likes, views, comments, and similar promotion services from a single account.
Create a free account, add balance to your account, choose the service you want from the service list, enter the correct target link and quantity, and submit the order.
No. Your social media account password is not required to place an order. Usually only a public profile or content link is needed.
Start time varies by service. The time shown in the service description is an estimate; delays may occur due to load, order quantity, provider capacity, and platform conditions.
Delivery time depends on service type and order quantity. Some orders may complete in minutes, others in several hours or days. Check the service description and, if available, the service speed page for current estimates.
It means part of the order was delivered and the remainder could not be delivered. The amount for the undelivered portion is refunded to your panel balance.
Cancellation may be possible for services that support it if the order has not yet been processed. Cancellation is not guaranteed for orders already in processing. The cancel button or a support request forwards the cancellation request; it does not mean processing will definitely stop.
If the service description includes a refill guarantee and the guarantee period is still active, you can submit a refill request. Free refill may not be provided for services without a guarantee or for user-related situations.
The refill button sends a check request to the provider. The system first reviews whether the order meets guarantee conditions and the actual drop amount. Therefore the process may not finish immediately.
We recommend not placing a new order on the same target before the previous order is completed. Overlapping orders can prevent accurate delivery measurement and may affect refund or refill rights.
Drip-feed is a feature that automatically delivers the total order in smaller parts at set intervals. It is available only on supported services. The total of quantity and run count must not exceed the service maximum limit.
Yes. On supported services you can use the bulk order feature. Each line must have the correct service number, link, and quantity. The user is responsible for orders caused by incorrect format or links.
Yes. Via the API you can view the service list, create orders, check order status, and submit refill requests for supported operations. You must keep your API key confidential.
Yes. You can connect your own panel or system through the API. Pricing, customer communication, compliance with local law, and responsibility to your own customers are yours.
Available methods may vary by country and account. Current credit/debit card, bank transfer, cryptocurrency, and other options are shown on the “Add Balance” screen.
Panel balance is defined for purchasing services and generally cannot be withdrawn externally. Technical payment errors and mandatory legal rights are assessed separately.
When an order becomes partial or cancelled, the amount for the undelivered quantity is refunded to your panel balance.
Your account password is not requested; however, third-party social media platform rules and algorithms may change. Each service has its own risks. Choosing reasonable quantities, reading the service description, and complying with the relevant platform’s rules are the user’s responsibility.
For order and payment issues, open a support ticket from your account. For general questions you can write to support@smm-panel.net or use WhatsApp or Telegram channels.
Automatic acceleration, refill, and cancellation systems run 24/7. Human support is available daily from 10:00 to 22:00 UTC+2.