This policy explains cancellation, partial delivery, and refund processes for orders placed through SMM-PANEL.NET.

1. Panel Balance

Balance added to the panel is defined for use on services within the panel. Unless there is a technical or payment error attributable to SMM-PANEL.NET, unused balance generally cannot be withdrawn back to a bank account, card, crypto wallet, or other payment instrument.

Mandatory rights arising from law are reserved.

2. Order Cancellation

Orders that have not yet been processed may be cancelled if the relevant service supports cancellation. Cancellation is not always possible for orders that have entered “Processing” status.

The cancel button or a support ticket does not guarantee definitive cancellation; it forwards the request to the provider. If delivery has started, the order may be completed fully or partially.

3. Partial Delivery

If the full order cannot be delivered, the order may be marked “Partial”. The amount corresponding to the undelivered quantity is refunded to panel balance.

Example: If 9,000 of a 10,000-unit order are delivered, the amount for the remaining 1,000 units is returned to balance.

4. Completed Orders

Completed orders generally cannot be cancelled or refunded. “Completed” status means the service was processed for the ordered quantity; it does not guarantee that interactions will remain indefinitely.

5. Refill Guarantee

Only services whose description includes a refill guarantee are considered for free refill. The request must be created within the guarantee period shown in the service description.

Refill or refund may not be provided in the following cases:

• The target account is set to private, closed, or the username is changed
• The order link is deleted or changed
• Another order is placed on the same target at the same time
• An incorrect or inaccessible link is entered
• The relevant social media platform removes the account or content
• Rules in the service description are not followed
• The guarantee period has expired

6. Incorrect or Unauthorized Payments

Verified payment issues such as the same payment being charged multiple times due to a technical error are reviewed and corrected by an appropriate method.

If an unauthorized, stolen, or third-party payment instrument is used, the account may be closed and the transaction may be reported to the payment institution and, where necessary, to competent authorities.

7. How to Submit a Refund Request

Log in to your panel account, open a support ticket, and include:

• Order number
• Service name or number
• Brief description of the issue
• Screenshot or payment reference, if available

For order-related requests, the in-panel support ticket is the fastest and most traceable contact method.